WARNING: If you provide false contact information, we will not accept your order.
ALL New Orders/Clients:
All new orders submitted to Abc-Hosters will undergo a verification process before any order is set up. If your IP address does not match your city and state of the one you put in your order, we will require more information in order to be accepted. This may include providing a Photo ID, Bill with your Address and Name, if paying via Offline Credit Card we will need a copy of the front and back of the card provided. All information submitted will only be used for the verification process and will help to keep our services at low prices.
Revision date: Feb. 04 2012
All services provided by Abc-Hosters ("Abc-Hosters") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Abc-Hosters from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to Abc-Hosters' servers, or any other server on the Internet. Links to such materials are also prohibited. Please view our AUP for more information.
Examples of unacceptable content or links:
hacker programs or archives
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $5.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Abc-Hosters WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill for each gig of traffic exceeded. The amount will not be prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of Abc-Hosters is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
ABC-HOSTERS has a zero tolerance policy for abuse directed towards our staff. Use of foul or offensive language, threats, or any other actions we may find offensive is grounds for immediate suspension or termination of services without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or chargeback.
Refusal of Service:
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of Abc-Hosters must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, Abc-Hosters shall either:
(1) debit the client's credit card or Paypal account (when such information has been provided by the client); or
(2) deliver, by e-mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Abc-Hosters by no later than 24 hours after the specified payment due date. Abc-Hosters shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended/terminate.
Certain services carry a setup fee charged by Abc-Hosters to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Abc-Hosters and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & refund policy:
We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, VPS Service, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.
Any account deactivated due to non-payment will require a reactivation fee of $5.00 prior to reactivation. (We are not responsible for your stored data and will not provide any backups.)
We DO NOT refund partial monthly fees to accounts. We require 24 Hour notice for a cancellation.
Refusal of Service:
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability:
Abc-Hosters shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Abc-Hosters ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Abc-Hosters shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site, VPS, dedicated server from one of Abc-Hosters ' servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to firstname.lastname@example.org. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Abc-Hosters cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Abc-Hosters are resold. Thus, certain equipment, routing, software and programming used by Abc-Hosters are not directly owned or written by Abc-Hosters. Moreover, Abc-Hosters holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Abc-Hosters sees fit.
By activating your account with Abc-Hosters, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee:
Abc-Hosters strives to maintain a 99.999% network and service uptime level, and guarantees atleast 99.5%. This uptime percentage is a monthly figure, and is is calculated solely by Abc-Hosters monitoring systems or Abc-Hosters authorized/contracted outside monitoring services. If Abc-Hosters fails to meet it's 99.5% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. Abc-Hosters does not credit a full month's service for minor downtime. This would not be financially healthy for Abc-Hosters and in turn would only negatively affect the service level Abc-Hosters provides to you. "Partial refunds for partial downtime" is our standard policy. In extreme circumstances, Abc-Hosters may distribute full month credits, but this is dealt with on a case by case basis. Details on how credit amounts are calculated can be giving by opening a support ticket.
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the Abc-Hosters network caused by or associated with:
Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement
Telco Failure (ie...a backhoe cutting a fiber line somewhere)
Backbone peering point issues (ie...Level3™ having a router go down in Virginia that wipes out Internet service a portion of the entire East Coast)
Scheduled maintenance for hardware/software upgrades
Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). Abc-Hosters utilizes only name brand hardware of the highest quality and performance.
Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime)
DNS issues not within the direct control of Abc-Hosters
Network floods, hacks, attacks from outside parties or individuals
Failure or error of any Abc-Hosters monitoring or measurement system
Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of Abc-Hosters service(s) in breach of Abc-Hosters Policy and Service Guidelines (AUP), by Client or others authorized by Client.
Abc-Hosters reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.